Enormous Cost Savings, 
Customer Satisfaction of Speech Recognition

• The pros and cons of speech recognition vs. traditional interactive voice response (IVR) were discussed at the Direct Marketing Association Telephone Marketing Conference in West Palm Beach, FL. 

Kowal & Associates, announces its new "CCMonitoring" program

• An exclusive contact (call) center monitoring plan that helps companies analyze and track the effectiveness of their contact center programs.

Kowal & Associates, Inc., joins forces with 
e-talk Corporation

• e-talk Corporation (formerly Teknekron Infoswitch) is partnering with six of the nation's top call center experts to offer e-talk customers unequaled expertise for maximizing call center customer service and productivity.